Privacy Policy

1. Commitment to Privacy

Allied Admin Partners Pty Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use our website, membership hub, or services.

2. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email, phone number, business details.

Membership Information: Login credentials, membership purchases, resource access history.

Service Information: Client intake details, NDIS compliance records, service agreement data, invoicing, and administrative documents you provide.

Payment Information: Billing details (processed via secure third-party providers – we do not store card details).

Website Data: IP addresses, cookies, browsing behaviour, form submissions.

If we work with you as an Allied Health or NDIS provider, we may also handle sensitive information relating to your clients where necessary for administrative support.

3. How We Use Information

We use your information to:

Provide memberships, resources, and services you request.

Manage accounts, logins, and billing.

Tailor resources to your business needs.

Communicate with you about updates, support, or changes.

Ensure compliance with NDIS-related record keeping (where relevant).

Improve our website, services, and offerings.

Comply with legal obligations.

We will not use your personal information for unrelated purposes without your consent.

4. Disclosure of Information

We may disclose your information to:

Subcontractors or staff engaged to provide services on our behalf.

Third-party providers for payment processing, website hosting, or IT support.

Professional advisors (e.g. accountants, legal representatives).

Government regulators or NDIS auditors where legally required.

We do not sell or rent your information to marketers or unrelated third parties.

5. Sensitive & Client Information

If you provide us with sensitive or client-related information (e.g. for NDIS service agreements, compliance, or invoicing):

We will use it only for the agreed administrative purpose.

We will take reasonable steps to safeguard confidentiality.

You remain responsible for obtaining any required client consent before sharing information with us.

6. Security of Information

We take reasonable measures to protect personal and sensitive data, including secure storage, password-protected systems, and access restrictions. However, no system is completely secure, and we cannot guarantee absolute protection.

7. Overseas Disclosure

While we primarily store information in Australia, some data may be stored or processed by third-party providers located overseas (e.g. cloud hosting services). We take reasonable steps to ensure they comply with equivalent privacy protections.

8. Cookies & Website Tracking

Our website may use cookies and analytics tools to improve performance, track usage, and personalise your experience. You can disable cookies in your browser, but some site features may not work correctly.

9. Access & Correction

You may request access to, or correction of, your personal information at any time by contacting us. We will respond within a reasonable timeframe in line with the APPs.

10. Direct Marketing

We may send you newsletters, updates, or promotional material related to our services. You may opt out at any time by clicking “unsubscribe” or contacting us directly.

11. Complaints

If you believe we have breached your privacy rights, please contact us. We will investigate and respond promptly. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Contact Us

Allied Admin Partners Pty Ltd
Email: [email protected]
Phone: 0402 651 747